VOI - Voice of Indonesia | RRI - Radio Republik Indonesia

Another proud achievement was won by Indonesian airlines, Citilink. It has won the title of 5-Star Covid-19 Airline Safety Rating from Skytrax. This achievement places the airlines as the second LCC in the world after Scoot (Singapore Airline Group). In its official release, Wednesday (22/9), Skytrax, which is an independent global aviation rating agency based in the United Kingdom -UK ranked Citilink as one of 15 airlines in the world that managed to get the title. The 5-Star Covid-19 Airline Safety Rating is the highest rating given to airlines for implementing the best health protocols in flight services amid the pandemic situation.

The achievement of this title was based on an audit process carried out by Skytrax in August 2021. The scope of the assessment is all aspects of implementing health protocols, especially in providing the best service amid the Covid-19 pandemic which includes pre-, in- to post-flight stages. According to President Director of Citilink, Juliandra, this predicate is a global acknowledgment of the quality of implementing good health protocols on Citilink flights, especially amid the Covid-19 pandemic. He added that since the beginning, Citilink has been committed to implementing good health protocols and developing various services in all phases of its flights. Citilink wants to create safe and comfortable flights for all customers in line with its mission to become "The Most Hassle-Free Airline".

Meanwhile, CEO of Skytrax, Edward Plaisted expressed his pleasure to award Citilink with the title of 5-Star Covid-19 Airline Safety Rating, considering all the efforts made by Citilink in providing the highest standards of cleanliness for its passengers. Citilink's management and employees have gone above and beyond industry standards to mitigate the risk of the Covid-19 transmission in order to restore passenger confidence and return to travel by plane. The Skytrax Audit was carried out to ensure that Citilink had perfect procedures by incorporating standard health procedures related to the Covid-19. The procedures are applied both in the pre-flight, and post-flight phases (pre-, in, and post-flight). Broadly speaking, the aspects of the Skytrax Audit assessment carried out are pre-flight which includes the website, automatic check-in process, and boarding management. Then, there  is an in-flight which includes customer & cabin staff PPE (Personal Protective Equipment), cabin staff assistance, disembark management and cabin cleanliness. In addition, there is also post-flight which includes arrival and baggage reclaim.