VOI - Voice of Indonesia | RRI - Radio Republik Indonesia

Indonesian Foreign Affairs Minister Retno Marsudi inaugurated One-step Public Service Buildings in Abu Dhabi (the United Arab Emirates) and in Jeddah (Saudi Arabia) to improve services for Indonesians overseas.

"The one-step public services, or integrated public services, have become a need nowadays, particularly in Saudi Arabia. Integrated services have been made easy by technological progress at present," Marsudi was quoted as saying in a statement issued by the ministry, here, on Tuesday.

Marsudi inaugurated the buildings in Abu Dhabi and in Jeddah on March 2 and 4, 2019, respectively.  The integrated public service buildings are the first in Indonesia`s representatives in the Middle East.

"To facilitate public services, which are easy, fast, and convenient in the Foreign Affairs Ministry and in Indonesia`s Representative Offices, is a dream that we continue to strive for. Hence, we have made public services as a main point to measure the performances of Indonesia`s Representative Offices. Alhamdulillah (Thank God), Indonesian Representative Offices overseas have started to apply a one-step public service concept gradually since 2018.

Since 2015, the Foreign Ministry has begun to develop integrated service system in every Indonesian representative offices overseas. The system was inaugurated by President Joko Widodo (Jokowi) in October 2018 in Indonesia`s embassy in Seoul, South Korea. Other Indonesian representative offices that have applied the one-step public service concept include those in Tawau (Malaysia), and in Indonesia`s Consulate in Chicago, the United States of America. (ant)