Five airports in Indonesia successfully got"The Most Enjoyable Airport 2023" award. The award was given by the Airport Council International (ACI) in the Airport Service Quality (ASQ) 2023. In 2022, four new categories were introduced for ASQ Awards, reflecting the evolution of customers' need and airport effort to fulfill the transition from the pandemic. The categories included the Most Dedicated Staff, the Cleanest Airport, the Most Enjoyable Airport, and Easiest Airport Journey.
In the most enjoyable airport category, Indonesia came with five tops airports namely Adi Soemarmo International Airport in Central Java, Sultan Aji Muhammad Sulaiman Sepinggan International Airport in Balikpapan, Sultan Hasanuddin International Airport in Makassar, Sultan Mahmud Badaruddin II in Palembang, and Yogyakarta International Airport in Kulon Progo.
Besides, Indonesia also got awards for other categories. Five airports in the country, for example, join the best service category. While six airports were in the cleanest airport category, and five in the easiest airport journey. The award by ACI was based on an airport customer satisfaction survey of airports across the globe involving more than 400 airports participating in 109 countries.