VOINews, Jakarta: PT Angkasa Pura Indonesia’s Pattimura International Airport in Ambon, Maluku, has once again achieved recognition as the best airport in the Asia-Pacific region, securing the prestigious Airport Service Quality (ASQ) Award in 2023. The award, presented by Airport Council International, celebrates airports with a capacity of fewer than 2 million passengers annually and highlights Pattimura Airport’s sustained excellence in service delivery.
The awards ceremony took place in Atlanta, United States, with Pattimura Ambon International Airport winning the accolade for the third consecutive year, having previously secured the award in 2021 and 2022.
Speaking on the achievement, Shively Sanssouci, General Manager of Pattimura Airport, expressed pride in the recognition, emphasizing that this accomplishment underscores the airport’s continuous efforts to maintain and enhance service standards for its passengers.
“This award is a testament to our sustained commitment to delivering exceptional service to our airport users. We are dedicated to continually improving the quality of our service, and we are thrilled that these efforts have been recognized on an international platform,” Shively said in Ambon on Saturday.
The sustained success of Pattimura International Airport is evident in its improving scores in the ASQ program over the past three years. In 2021, the airport achieved a rating of 4.63 out of a possible 5. This score increased to 4.69 in 2022, and in 2023, the airport secured an impressive score of 4.77 out of 5.
In 2023, Pattimura Airport served 758,449 passengers, averaging 63,204 passengers per month. The airport also saw 9,432 aircraft movements with a monthly average of 786 flights. In terms of cargo, the airport handled 6.78 million kilograms of cargo throughout the year.
Shively credited the airport’s success to the hard work of all employees and the dedicated partnerships with business and operational stakeholders. He highlighted that this award serves as a motivation for the entire team to keep striving for excellence in service provision.
“As we say in our motto, ‘serving wholeheartedly,’ we extend our deepest gratitude to all our partners and collaborators. Their support and cooperation have been integral to achieving this level of service and providing passengers with the best possible experience,” Shively added.
Looking ahead, Pattimura Ambon International Airport is committed to innovation and modernization in its service delivery. The airport plans to implement new technologies and further digitize its operations to improve passenger experience, ensuring that it remains at the forefront of service excellence in the aviation industry./ANTARA/VOI
