VOI - Voice of Indonesia | RRI - Radio Republik Indonesia

In this digital era, local governments take advantage of digital services, both through applications and social media to respond to public complaints. As what the Bandung City Government has done, this integrates all digital services in an application called ‘Smart City Sadayana’. This application is a one-stop service to access various online services provided by all Regional Apparatus Organizations, Bandung City Government. Acting Mayor of Bandung, Yana Mulyana said that the integration of digital services is an effort to provide convenience for the community so that the community can be served one door through Sadayana.

The service, which was launched on December 17, can be accessed via the smartcity.bandung.go.id and a mobile version is already available. The utilization of Sadayana is expected to be able to discuss several things that have been problems in the community. Amid the Covid-19 pandemic, digital use has become the main medium in providing services. The concept of smart city services is not only about information technology, but also about an effort to suppress the spread of the virus by minimizing physical interaction. There are many features in the Sadayana application, such as 112, complaints, and there is also a chat board. To date, there have been around 5,000 people who have downloaded the mobile version.

Besides Sadayana, the Bandung city government also launched the Sigayapintar application (Integrated Prestigious Cultural Heritage Information System). This application makes it easier to access the existence of cultural heritage, empowers effective management and supervision, and becomes a reference for determining policies related to cultural heritage buildings.