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Ombudsman Member, Dadan S. Suharmawijaya, to the Main Secretary of National Library, Ofy Sofiana, at the RI Ombudsman Building, Jakarta, on Thursday (2/6/2022) - 

The National Library of Indonesia (Perpusnas) won an award for High Compliance with Public Service Standards from the Indonesian Ombudsman. The National Library of Indonesia received a score of 81.30.

The certificate of appreciation was handed over by Ombudsman Member, Dadan S. Suharmawijaya, to the Main Secretary of National Library, Ofy Sofiana, at the RI Ombudsman Building, Jakarta, on Thursday (2/6/2022).

The Ombudsman as a state institution that oversees the implementation of public services in Indonesia encourages the acceleration of improving the quality of public services through compliance surveys conducted regularly since 2013.

The results of the compliance scores were categorized into three groups, namely the green zone with the predicate of high compliance, then the yellow zone with the predicate of moderate compliance, and the red zone with the predicate of low compliance. National Library is included in the green zone which is the best category in the assessment. Based on the Ombudsman's assessment, 12 institutions received the best category award.

In 2021, compliance assessments will be carried out on 587 agencies with details of 24 ministries, 15 institutions, 34 provinces, 416 district governments, and 98 city governments.

Deputy Chairman of the Ombudsman, Bobby Hamzar Rafinus, stated that the evaluation of the results of the compliance survey found major challenges related to compliance with the implementation of Law no. 25 of 2009 concerning Public Services, especially at the district level.

“Of the 416 districts that we surveyed, there are still around 226 with moderate and 87 with low ratings. So if we look at the medium-term targets of the 2020-2024 RPJMN, we still have a lot of big work to do to increase the number of districts from low and medium compliance to high compliance," he said.

Furthermore, Bobby explained that in an effort to process community reports, the Ombudsman has a standard procedure that applies to all Ombudsmen in the world. The Ombudsman has built a fairly long mechanism which is divided into three stages, namely the acceptance and verification stage, the examination stage, and the resolution and monitoring stage.

"The flow is that the complainant submits a complaint on public services, then the data on the complaint that has been submitted is verified, after that the document is examined, and in the end the settlement of the complaint is followed up with several problem solving methods in the Ombudsman," he explained.

Ombudsman member, Dadan S. Suharmawijaya, said that in the first Quarter of 2022, the Ombudsman seeks to respond to the latest issues, namely the completion of reports and prevention of maladministration. During that period, his party received reports on allegations of maladministration in public services as many as 2,706 complaints.

“From the number of complaints, there were 1,766 public reports, then 893 quick responses, and 36 investigative reports on their own initiative. In addition, there were 2,564 non-report consultations and 596 copies. During this period, 1,904 reports were completed," he explained.

According to a release received by Voice Of Indonesia on Thursday (02/06/22), the awarding of the predicate for compliance with public service standards is a manifestation of the Ombudsman's commitment to continue to encourage public services towards the digitalization era, a commitment to continue to oversee the implementation of public services throughout the archipelago.

By conducting a compliance survey, the Ombudsman hopes to increase the number of agencies that have the best compliance rating. So as to be able to realize technology-based, transparent, fast and easy public services in order to realize excellent public services//VOI