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The 2024 Excellent Service Festival entitled "Creating a Transformative, Innovative and Inclusive Public Service Ecosystem" which took place on a hybrid basis in Jakarta, on Tuesday (8/10/2024), (Photo : Perpusnas) - 

VOInews, Jakarta : The National Library of the Republic of Indonesia (Perpusnas) was selected as one of 20 Public Service Innovation Network Hubs (JIPP) established by the Ministry of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia (Ministry of PANRB).

This determination was conveyed during the 2024 Excellent Service Festival, entitled "Creating a Transformative, Innovative and Inclusive Public Service Ecosystem" which took place on a hybrid basis in Jakarta, on Tuesday (8/10/2024). Apart from the National Library, several agencies designated as JIPP Hubs include the Ministry of Environment and Forestry, DKI Jakarta Province, and the Government Goods/Services Procurement Policy Institute.

National Library Principal Secretary Joko Santoso stated that this determination was a good opportunity for National Library to become one of the network nodes related to bureaucratic reform, especially new innovations to strengthen public services.

According to him, there are several things that the National Library must pay attention to after this determination. The first is that bureaucratic reform must have an impact, especially on National Library public services.

"In this case, it is actually a Social Inclusion Based Library Transformation (TPBIS) program. So far, the social, welfare and economic impacts on society have been real. "That's what we need to strengthen the narrative so that it reaches the minister," he explained.

Second, he emphasized that reform is not just a pile of documents but a hard effort to strengthen performance by making various changes and innovations.

"This is a requirement for public service institutions to become more agile and accelerate changes more quickly, such as demographic changes and changes related to the era of digital disruption," he said.

According to a release received by Voice of Indonesia on Tuesday October 8th 2024, Regarding digital disruption, that currently the National Library has started the process of digitizing content, digitizing business processes, including online services. According to him, this reinforces the message that libraries must carry out digital transformation.

Lastly, related to HR competency and performance. He explained that there must be capacity building for National Library institutions that are high performing and network-based so as to create collaboration between libraries and institutions providing information and knowledge.

Regarding services, he emphasized the importance of quality and inclusive public services. The National Library as a public service institution must be able to appreciate the differences in society, respect diversity, and empathize with these differences and diversity.

"We ensure that people wherever they are, whatever their psychological and physiological conditions, must still be able to receive knowledge services as a citizen's right," he said.

In the future, as a follow-up to the National Library's determination to become a JIPP Hub, his party will compile and integrate this into the bureaucratic reform roadmap in the next five years.

"We must immediately prepare and integrate it into the 2025-2029 National Library Strategic Plan (Renstra). "So it can be integrated with our programs and activities for the next five years," he concluded.

PANRB Minister Abdullah Azwar Anas, in his speech, expressed high appreciation to all ministers/heads of institutions/regional heads who have shown real commitment and consistency in realizing public services.

Referring to President Joko Widodo's direction regarding bureaucratic reform, namely a bureaucracy that has an impact, not piles of paper, and an agile and fast bureaucracy, it must be supported by a data-based digital government.

“New Zealand, Singapore, Sweden, and so on are the best countries in the world where the presence of bureaucracy becomes more effective with the high presence of electronic government. "Hopefully the value of our electronic government will continue to rise, so that we can soon have an impact on society," he said.

For information, Indonesia's Electronic Government Development Index ranking has increased significantly. In 2018, Indonesia was ranked 107th while in 2024 it will rise to 64th.

Apart from the establishment of 20 JIPP Hubs, the 2024 Excellent Service Celebration activities were coupled with the presentation of public service awards, the soft launching of 22 Public Service Malls (MPP), as well as the establishment of 139 Digital MPPs (MPPD)//VOI