VOI - Voice of Indonesia | RRI - Radio Republik Indonesia

The 2023 Public Service Standards Compliance Predicate Awarding event - 

Voinews, Jakarta - The National Library of the Republic of Indonesia (Perpusnas) has again achieved the title of high quality opinion. The National Library is in the green zone with a score of 85.71, placing it in sixth place at the institutional level.

Acting Principal Secretary (Sestama) of National Library Ofy Sofiana directly received the award certificate at the 2023 Public Service Standards Compliance Predicate Awarding event held by the Indonesian Ombudsman Public Service Supervisory State Institution on Thursday (14/12/2023) at the Aryaduta Hotel, Jakarta.

Acting Sestama welcomed the compliance award from the Ombudsman which signifies the National Library's commitment to maintaining the integrity and quality of services.

"We hope that this award will be a motivation to continue to improve the quality of public services and give confidence to the public regarding our commitment to carrying out our duties with full responsibility," he said.

The Ombudsman announced the results of the 2023 Public Service Delivery Compliance Assessment (Opinion on Supervision of Public Service Delivery) for 25 ministries, 14 institutions, 34 provincial governments, 98 city governments and 415 district governments.

Chairman of the Indonesian Ombudsman Mokhammad Najih said that there was a significant increase in the number of service providers entering the green zone or obtaining the highest and highest quality opinion, compared to the previous year.

Of the total 586 entities surveyed in 2023, 414 entities (70.70%) were in the green zone, 133 entities (22.66%) were in the yellow zone, and 39 entities (6.64%) were in the red.

This comparison shows a significant improvement from 2022, where only 272 entities (46.42%) were in the green zone, 250 entities (42.66%) were in the yellow zone, and 64 entities (10.92%) were in the red zone. .

"Of course, this increase cannot be separated from the commitment of the organizers to always improve the quality of public services, as well as the activeness of the central Ombudsman and representatives in providing assistance to service providers," he said.

Compliance assessment, he continued, is a form of supervision of the implementation of public services by the Indonesian Ombudsman, with the aim of encouraging the prevention of maladministration and improving the quality of public services.

Najih said there was something different about this year's assessment, because the results of the compliance assessment in 2023 were in synergy with the Ombudsman's monitoring products, such as the Final Monitoring Results Report, Analysis Result Report and Ombudsman Recommendations which have the force of law and must be implemented.

"This is an effort to prevent maladministration and improve public services," he continued.

The assessment, which was carried out from July to October 2023, includes various assessment dimensions. These include input, process, output and complaint dimensions.

According to a release received by Voice of Indonesia on Friday, the assessment indicators are taken based on the components of public service delivery as stated in Law Number 25 of 2009, Government Regulation Number 96 of 2012, and Presidential Regulation Number 76 of 2013 which are directly related to service providers.

Meanwhile, the Coordinating Minister for Political, Legal and Security Affairs (Polhukam) Mahfud MD conveyed the importance of collaboration between government agencies to increase the success of public services.

He stated that this success cannot be achieved only by certain agencies, but requires cooperation between vertical, horizontal and diagonal units.

"In realizing quality public services, collaboration between agencies is the main key. We need to increase and expand collaboration, while eliminating sector egos," he said.

Coordinating Minister Mahfud said that public service is not only the task of certain agencies but is a shared responsibility.

"Socialization of the rights and obligations of public services to the community is very important. The public needs to gain an understanding of their rights, such as fast, cheap, affordable and quality services," he said.

Apart from that, he also explained that the assessment of compliance with public service standards carried out by the Ombudsman is a benchmark for service quality.

"This assessment is a government priority in the 2020-2024 RPJMN, emphasizing compliance as the main prerequisite for realizing quality public services," he added//VOI

VOInews.id: President Joko Widodo (Jokowi) on Thursday lauded PT Smelting's move to expand its copper processing and refining factory (smelter) to support the downstream industry in Indonesia. Through the expansion of PT Smelting's factory, which was jointly built by Freeport Indonesia in collaboration with Japan's Mitsubishi, its copper concentrate processing capacity will increase from one million metric tons to 1.3 million metric tons per year.

Indonesian government will soon issue a regulation on the utilization of artificial intelligence (AI), Indonesian Minister of Communication and Informatics Budi Arie Setiadi revealed on Wednesday (13/12/2023). He stated that the regulation will draw inspiration from a similar instrument implemented recently by the European Union.

"We are currently formulating a regulation that could be issued either as a minister's regulation or a circular letter, according to necessity. The regulation will be issued at the earliest," he said.

Setiadi said that while designing the regulation, the government will factor in the risks associated with the use of AI-powered products and services, with a focus on regulating its application rather than the technology itself. He emphasized that the regulation will be issued to protect democracy, the rule of law, as well as fundamental rights, such as freedom of speech, while simultaneously attracting investment and encouraging innovation.

"Europe has already issued such a regulation. Now, it is a matter of how to implement a similar regulation in Indonesia. We will emulate what developed countries have done to utilize and control it (AI)," Setiadi said.

He clarified that through the formulation of the regulation, the Indonesian government has no intention to reject the technological development offered by AI. Instead, the government is planning to use the regulation to avert potential negative consequences resulting from AI use, he said.

"In principle, we are not rejecting technological development. What we are trying to do is regulate the technology so we can suppress its likely negative impacts," he explained.

In November, Deputy Minister of Communication and Informatics, Nezar Patria, stated that his ministry would launch a regulation on AI in December. Director General of Information and Public Communication at the Ministry of Communication and Informatics, Usman Kansong, reiterated in the same month the government's commitment to ensuring that AI is not misused while supporting its development.

"We need to take a critical view of technological development without being overly concerned (about its possible impacts). It is necessary to develop technology while maximizing its positive effects and minimizing its negative consequences," he said. (Antara)

VOINews.id, Jakarta: Indonesian Minister of Foreign Affairs, Retno Marsudi, said that current conflicts in the world have caused a large surge in refugees. Therefore, according to her, wars and conflicts, which are the problem's roots, must be resolved immediately.

“…The world is not okay right now. The world is facing a huge surge in refugees and one of the causes is war and conflict occurring in various parts of the world. Therefore, we have to solve the root of the problem," said Retno while attending the Global Refugee Forum (GRF) in Geneva, Switzerland, quoted in a written statement from the Indonesian Ministry of Foreign Affairs which was accessed in Jakarta on Thursday (14/12/2023).

In the forum which took place Wednesday-Friday (13-15/12/2023), Retno said Indonesia's presence in this forum was 'very important'. This year's Global Refugee Forum discussed the follow-up to the world's commitment since 2019 in dealing with refugees, as well as other issues. This, according to Retno, is relevant to Indonesia's conditions, where Indonesia is facing the rise of Rohingya refugees from Myanmar.

"This forum was held to see the progress of the commitments of the state and other stakeholders which were conveyed in 2019. Then, discussing issues related to the refugee problem, including burden-responsibility sharing; as well as discussing the responses that need to be carried out comprehensively," she said.

The minister reminded that all parties are obliged to stop war and conflict and respect international law. In the case of Rohingya refugees, Retno invited the international community to work together to stop the conflict and restore democracy in Myanmar. In this way, it is hoped that Rohingya refugees can return to their homes.

Apart from that, Retno also reminded that there were indications that refugees were victims of criminal acts of human trafficking. According to her, this situation adds to the complexity and difficulty of dealing with refugee issues, including refugees in Indonesia. Therefore, Retno said that Indonesia would fight trafficking and people smuggling, with the cooperation of the international community.

“…Indonesia will not hesitate to fight the criminal act of human trafficking, which is a transnational crime. However, Indonesia cannot do it alone. Close cooperation is needed, both regionally and internationally, to combat the act," she continued.

In front of more than 140 countries, Retno emphasized strengthening cooperation with related organizations to handle refugees. Retno also emphasized that countries that have signed the 1951 Refugee Convention should immediately provide resettlement places for refugees. So far, according to her, the resettlement process has not gone quickly.

“I can say that the resettlement process has been going very slowly lately. "Many party countries even closed their doors to refugees," she said.