VOI - Voice of Indonesia | RRI - Radio Republik Indonesia

The 2023 Public Service Standards Compliance Predicate Awarding event - 

Voinews, Jakarta - The National Library of the Republic of Indonesia (Perpusnas) has again achieved the title of high quality opinion. The National Library is in the green zone with a score of 85.71, placing it in sixth place at the institutional level.

Acting Principal Secretary (Sestama) of National Library Ofy Sofiana directly received the award certificate at the 2023 Public Service Standards Compliance Predicate Awarding event held by the Indonesian Ombudsman Public Service Supervisory State Institution on Thursday (14/12/2023) at the Aryaduta Hotel, Jakarta.

Acting Sestama welcomed the compliance award from the Ombudsman which signifies the National Library's commitment to maintaining the integrity and quality of services.

"We hope that this award will be a motivation to continue to improve the quality of public services and give confidence to the public regarding our commitment to carrying out our duties with full responsibility," he said.

The Ombudsman announced the results of the 2023 Public Service Delivery Compliance Assessment (Opinion on Supervision of Public Service Delivery) for 25 ministries, 14 institutions, 34 provincial governments, 98 city governments and 415 district governments.

Chairman of the Indonesian Ombudsman Mokhammad Najih said that there was a significant increase in the number of service providers entering the green zone or obtaining the highest and highest quality opinion, compared to the previous year.

Of the total 586 entities surveyed in 2023, 414 entities (70.70%) were in the green zone, 133 entities (22.66%) were in the yellow zone, and 39 entities (6.64%) were in the red.

This comparison shows a significant improvement from 2022, where only 272 entities (46.42%) were in the green zone, 250 entities (42.66%) were in the yellow zone, and 64 entities (10.92%) were in the red zone. .

"Of course, this increase cannot be separated from the commitment of the organizers to always improve the quality of public services, as well as the activeness of the central Ombudsman and representatives in providing assistance to service providers," he said.

Compliance assessment, he continued, is a form of supervision of the implementation of public services by the Indonesian Ombudsman, with the aim of encouraging the prevention of maladministration and improving the quality of public services.

Najih said there was something different about this year's assessment, because the results of the compliance assessment in 2023 were in synergy with the Ombudsman's monitoring products, such as the Final Monitoring Results Report, Analysis Result Report and Ombudsman Recommendations which have the force of law and must be implemented.

"This is an effort to prevent maladministration and improve public services," he continued.

The assessment, which was carried out from July to October 2023, includes various assessment dimensions. These include input, process, output and complaint dimensions.

According to a release received by Voice of Indonesia on Friday, the assessment indicators are taken based on the components of public service delivery as stated in Law Number 25 of 2009, Government Regulation Number 96 of 2012, and Presidential Regulation Number 76 of 2013 which are directly related to service providers.

Meanwhile, the Coordinating Minister for Political, Legal and Security Affairs (Polhukam) Mahfud MD conveyed the importance of collaboration between government agencies to increase the success of public services.

He stated that this success cannot be achieved only by certain agencies, but requires cooperation between vertical, horizontal and diagonal units.

"In realizing quality public services, collaboration between agencies is the main key. We need to increase and expand collaboration, while eliminating sector egos," he said.

Coordinating Minister Mahfud said that public service is not only the task of certain agencies but is a shared responsibility.

"Socialization of the rights and obligations of public services to the community is very important. The public needs to gain an understanding of their rights, such as fast, cheap, affordable and quality services," he said.

Apart from that, he also explained that the assessment of compliance with public service standards carried out by the Ombudsman is a benchmark for service quality.

"This assessment is a government priority in the 2020-2024 RPJMN, emphasizing compliance as the main prerequisite for realizing quality public services," he added//VOI